With no explanation, label the following with either "negative", "neutral" or "positive".
Brought my car in to the dealership (Toyota Autonation) to get my brake pads changed and rotors resurfaced and they charged me a little over $400 on top of trying to hit me with more things I should have done to my car under their care, I also had it appointment with them and it still took them 5+ hours.
positive.