With no explanation, label the following with either "negative", "neutral" or "positive".
As for us, it didn't fit our preference, and as you can guess, we returned it and they picked it up before we could even find another bed first, so we were driving around town seeing what deals we could get, and we were exhausted, of course, by the time we got to Best Mattress, but Roger was very patient, kind & knowledgeable and he made the process as painless as possible.
positive.