With no explanation, label the following with either "negative", "neutral" or "positive".
When we asked them to remove the charges when we received the bill they were a little off-put that we would make such a request even though it was their errors (not bringing the drinks and then charging)

*The parting gift included a copy of our 16 course menu, unfortunately they made an error and gave us two of the same menus and not the 16 course vegetarian menu which I had.
negative.